Tenant FAQs

Our Resident Benefits Package (RBP) includes perks like credit building, identity protection, and 24/7 maintenance coordination. You’ll also have access to a tenant portal for rent payments and maintenance requests​​.

It is usually within the first 24-hours.

There is a non-refundable $30 application fee.

Unfortunately, we cannot return any fees charged.

It is mandatory that we run the report through our system. Our property management software provides us with a credit, background, criminal, and eviction history report.

You must have an income 2-3x the rent amount, and all adults must have 650+ credit score, if you have pets you must submit their profiles through PetScreening. We collect first month’s rent and security deposit, other fees may apply.

It is equal to one month’s rent.

We conduct a move in walkthrough with one of our agents upon your your move in date, and you will have access to it through your tenant portal to ensure the unit’s in good condition.

All our properties are professionally cleaned before any tenant moves in, one less thing to worry about when you are moving!

Rent can be paid securely online through our tenant portal using ACH, debit/credit cards, or participating retailers. You can also mail in your check. Multiple payment options are available to ensure convenience​​.

We provide all the information in your lease upon move-in.

You can report maintenance requests 24/7 through our tenant portal via Property Meld. For emergencies, we provide round-the-clock support to address urgent issues promptly​​.

Yes, we require all tenants to maintain renters’ insurance to protect personal belongings and liability. We also offer an option to sign in to an insurance policy provided by Second Nature as part of the Residents Benefit Package, if you already have a renters insurance policy you can opt out of the one provided as part of the Resident Benefits Package.

Pets are allowed with prior written consent and completion of a pet screening process. Unauthorized pets may result in fines. Certain breeds may be restricted due to insurance regulations​​.

Tenants must obtain written approval for any alterations, including painting or installing fixtures. Unauthorized changes may result in penalties​​.

No, per our lease agreement, subleasing or transferring your lease to another person is not allowed. If you need to move out before your lease term ends, please contact management to discuss possible options.

Before your move-out date, we will provide you with a detailed move-out guide to help you prepare. Landlords may deduct from the security deposit for cleaning or repairs needed to restore the unit to its original condition at the start of the tenancy, excluding normal wear and tear. We document the property’s condition with photos at move-in and expect it to be returned in comparable cleanliness and condition. The guide will clarify what qualifies as normal wear (e.g., moderate dirt on carpets) versus excessive damage (e.g., carpet rips or pet urine stains). Following these guidelines will help ensure a smooth return of your security deposit.